Presentation

Presentation

Glossary

Glossary

A

Adopt: to adopt something means to start to use it.

Advantage: An advantage is a quality or condition they helps a company succeed.

Affordable: Something there is affordable is not too expensive to buy.

Ambition: Ambition is a strong desire to do something.

Analyze: If you analyze something, you study it carefully and draw conclusions from it.

Anonymous: If something is anonymous, it’s name or identity is not revealed.

Appointment: An appointment is a meeting you have already arranged with another person.

Approach: To approach means to move nearer to something or someone.

Assembly line: An assembly line is a grip of machines and people in a factory that work together to build a product.

Asset: An asset is any item of economic value which is owned by a company or individual.

Attentive: If someone is attentive, he cares about the other person’s  ideas and listens carefully.

Authoritarian: If someone is authoritarian, that perdón make decision without consulting others.

Autonomy: Autonomy is independence.

Avenue: An avenue is a route or direction.

Avoid: To avoid something means to try hard not do it.

Aware: If you are aware of something, you know a little about it.

B

Balance sheet: A balance sheet is a document that shows the value of a company at a company at point in time.

Benchmarking: benchmarking is a method of investigating successful technique in an

industry and comparing them to one’s own business.

Best practice: Methods that consistently show the best result are considered best practice. 

Bid: A bid is a proposal to do a certain job show the best within a certain amount of time and budget.

Billboard: A billboard is large board found in cities and along roads. Companies use them to advertise.

Blunder: A blinder is a mistake.

Boom: To boom is for something to increase of become more successful.

Boots: To boots something is to increase it.

Brand: A brand is the name and the “identity” of the product.

C

Capitalize: If you capitalize on something, you use the situation to your own advantage.

Certification: When one earns a certification one has a formal qualification in accordance with set standards.

Competitive benchmark: A competitive benchmark is a comparison of similar practices among companies in the same industry.

Competitor: A competitor is a rival in the same field.

Conscious: If you are conscious of something, you know that it exists.

Consult: To consult someone means to ask their opinion.

Consultative: Is you do something I’m a consultative way, you ask question and find things out, as well as giving information.

Customer: A customer is a person who buys and uses produces sold by someone else.

Contact: A contact is an agreement between two companies in which ame company agrees to pay the other a certain amount of money in exchange for goods and service.

Contradict: To contradict something is to be consistent  with something else.

Contribute: To contribute to a project is to its progress.

Controversial: If something is controversial, it caused disagreements or arguments.

Core value: A company’s core values are good qualities they the company wants to maintain when doing business.

Creative: If a person is creative, that person has lots of good ideas and is often good at art, music it writing.

Creativity: Creativity is a characteristics that allows people to think of new ways of doing or making.

Criteria: Rules, standard and test used in evaluation and decision making are criteria.

Customary: If it is customary tif o something, it is normal or usual in that culture.

D

Deal with: To deal with something means to take action to solve a problem.

Debt: Debt is the amount of money that person, company or owes to other.

Deduction: A deduction is an amount you take away from a figure.

Defect: A defect is a fault or mistake in a product.

Defend: To defend something is to protect against a challenge or attack.

Delegate: To delegate work means yo give work to other people, according to their skills.

Democratic: Is someone is democratic, that person will make sure everyone is involved in making decision.

Demonstrate: To demonstrate something means to show as explain it to other people.

Depreciation: Depreciation is the loss of something’s value over time.

Design: A design is a drawing, model or plan for something.

Detractor: A detractor is a person who criticizes something.

Developing country:  A developing country is a nation that is not considered modern or industrialized.

Distant: Is a person is distant, that person does not considered spend a lot of time talking to other people, but preference to work alone.

Distribution channel: A distribution channel is the way you make your product available to customers.

Dominate: To dominate something is to control it and have no competition.

Downturn: A downturn is a period of time when economic activity is not as strong.

E

Economic output: Economic output is the amount of goods and services produced by a company, region or country.

Edge: An edge is a quality or condition that helps a company succeed.

Efficiently: If you do something efficiently, you do it quickly and the quality of your work is good.

Empower: To empower means to work hard in order iti do something.

Endeavor: To endeavor means to work hard in order to do something.

Entrepreneurship: Entrepreneurship is the ability and willingness to start and manage a new business.

Environmental: something that is environmental is connected to protecting the earth and nature.

Esteemed: If someone is esteemed, he or she is respected by other.

Etiquette: Etiquette is the roles of good and polite behavior.

Existing: If something is existing, it is already there.

Expedicture: Your expedicture is the amount of money you spend.

Eye contact: Eye contact is the act of looking directly into another person’s eyes.

F

Financial report: A financial report is a formal record of a business’s financial activities.

Flop: To flop is to fail

Flyer: A flyer is a piece of paper which advertises your product.

Focus group: A focus group is a random selection of people asked to give an opinion on a product or service.

Foothold: A foothold is a position that supports a company’s further development or expansion.

Formulate: To formulate something is to create something

Foster: To foster something means to look after something and help it to grow.

Free trade: Free trade is trade between nations without restrictions or fees.

Functional benchmark: A functional benchmark is the comparison of similar practices across industries.

G

Gaffe: A gaffe is a mistake in a social situation.

Gap: A gap is a space, or a place where nothing exists.

Gel: To gel is to work well together and have a friendly relationship.

Generate: If you generate something, you make or create it.

Globalization: Globalization is the worldwide movement toward interconnected and interdependent commerce.

Grant: A grant is money that someone gives to help with a specific project.

Gross: To gross is to earn a certain amount of money before paying taxes or costs.

Guidelines: Recommended practices for an industry are called guidelines.

H

Harmonious: If a group of people is harmonious, everyone is friendly and there are no arguments.

Hospitality: Hospitality is the act of looking after other people when they visit you.

Host: A host is a person who welcomes you when you visit a new place.

I

Incentive: An incentive is a reason for doing or buying something

Income: Income is the money a company receives from sales or investments.

Incurred: If something is incurred, it happens as a result of something else.

In-depth: If a person has in-depth knowledge, person subject.

Industrialized country: An industrialized country that is considered modern, Industrialized and financially sound.

Industry leader: An industry leader is a company or business entity that has the highest profit or the highest market share

Influence: If you influence someone, you change their mind

Initiative: An initiative is an idea which aims to solve a problem.

Innovation: An innovation is a new idea or technology.

Innovation: A business innovation is a good idea that can be marketed as a way to make a profit.

Innovator: An innovator is a person who is successful at doing new things in his or her field.

Interdependence: Interdependence is the act of relying on mutual support or assistance in order to succeed

Internal benchmark: An internal benchmark is the comparison of similar practices within one company

International Organization for Standardization (ISO ): The International Organization for Standardization (ISO) is an international-standard-setting body composed of representatives

Issue: An issue is an important matter.

J

Just-in-time: A just-in-time operation aims to provide finished goods at the latest possible time in order to reduce storage costs.

K

Key contact: A key contact is a person in another company who is likely to help you.

Key player: A key player is a person or business that is very important and holds a lot of influence

L

Land: To land picked to do it.

Lean manufacturing: Lean manufacturing is the art of manufacturing goods as cheaply as possible

Liability: A liability is a debt that a company must pay.

Liaise: To liase with someone is to talk to them in order to share information.

Limiting: If something is limiting, it has a number of disadvantages that prevent progress. Loss: A company makes a loss when it spends more than it receives.

M

Manners: Manners are rules of good behavior.

Manufacturer: A manufacturer is makes products using raw materials.

Market: A market is a real or virtual place where buyers and sellers trade goods, and services.

Market research:  Market research is the study of what people think of products and services.

Methods: Methods are the ways in which a business is carried out.

Minor player: A minor player is a business person that is not important and does not have a lot of influence.

Morale: Morale is the amount of happiness and productiveness in a group of people.

Motivation: Motivation is the urge to do something well.

N

Net:  If something is described as net, nothing more needs to be subtracted.

Niche: A niche market is a when a company has a small number of specialist customers with particular needs.

O

Objective: If objective, that person bases decision on facts, not feelings.

Offend: To offend someone means to make them feel upset or uncomfortable.

One step ahead: If you are one step ahead, your ideas are more up-to-date than those of other people.

Operation: An operation is a particular task in a company.

Opportunity: An opportunity is a chance to do something desirable or useful.

Optimistic: If someone is optimistic, they are confident that good things will happen.

Outlet:  An outlet is a place that sells products from a particular company

Output: Output is a finished product from an industry.

Oversee: To oversee is to supervise someone or something, or to check and supervise a process.

P

Packaging: Packaging is the material which holds product while it is transported and sold. It is often made of cardboard or plastic.

Passion: Passion is strong feelings and emotion.

Paternalistic: If a person is paternalistic, he acts like a father towards other people.

Perk: A perk is a benefit you receive from your job, such as a company car or gym membership

Pitch: A pitch is a speech or presentation designed to persuade someone to buy something

Pitfall: A pitfall is an unexpected difficulty.

Planning: Planning is the management function of forming plans to achieve set goals.

Policies: A company's policies are the written rules and guidelines for employee and management practices.

Practical: If a person is practical, that person is good at having realistic ideas to solve problems.

Priority: A priority is something that is more important than other things.

Profit: A company's profit is the total money it earns after paying the costs of production.

Profitability: Profitability is the ability of a company to generate income consistently

Promotion: A promotion is a campaign to attract consumers' attention by selling your product at a cheaper price than usual.

Prospective: A prospective customer is someone who is not your customer now, but could be a customer in the future.

Prosperity: Prosperity is an economic state of high income and low unemployment.

Q

Quality management: Quality management includes all management activities involved in determining quality policy.

Quarter: A quarter is a period of three months.

Quotas: Quotas are limits on quantities that cannot be legally exceeded.

R

Range: A range is a group of things or products which are part of a set.

Raw material: Raw material is a natural product, such as wood or oil. It has not been made into another product.

Recall: A recall is the process of returning faulty goods to a company.

Recommend: To recommend somebody for something is to suggest that somebody is capable of doing something well.

Research and development: Research and development is the field that applies research to solve problems or create new business methods or products.

Resistance: You meet with resistance when you meet people who do not want the same things as you.

Resource allocation: Resource allocation is the process of dividing resources among projects departments, etc.

Resourcefulness: Resourcefulness is the ability to think creatively and make your own decisions.

Resources: The natural or man-made materials used in manufacturing are called resources.

Revenue: Revenue is the money that a company receives from its customers.

Review: To review something means to study it.

S

Scrutinize: To scrutinize something is to look at it very closely.

Six sigma: Six sigma is a highly successful management strategy developed by an electronics company.

Specification: A specification is a paper which shows the exact details of a plan or proposal.

Standards: Standards are the written definitions or rules approved by an official or professional agency.

Statute: A statute is an official rule established through treaties, national or local standards.

Statutory requirements: The licenses, permits, etc. necessary to carry out a business are the statutory requirements

Strategic goal: A strategic goal is a goal specifically designed to impact a company or its economic position favorably.

Strategy: A strategy is the plan of action toward a desired goal.

Strive: To strive means to try very hard.

Subordinate: A subordinate is a person who works at a lower rank than you.

Surname: A surname is your family name.

Surplus: A surplus is a group of materials which you bought, but you not do not need.

T

Takings: A company's takings are the total money the company receives from clients and customers.

Target audience: A target audience for a product is defined by characteristics such as age and income level that make up that group.

Target market: A target market is a group of people who you think you can sell your product to.

Threat: A threat is something that is able to cause damage or hurt a company.

Thrive: To thrive is to do very well.

Title:A title is part of your name that shows your social position, rank or achievement, such as Mister, Doctor or Professor

Trade agreement: A trade agreement is a contract that establishes the rules for doing business between two countries.

Trade barrier: A trade barrier is a government imposed restriction on free trade

Trade sanction: A trade sanction is a punishment imposed on a country that violates trade agreements or laws.

Trend: A trend is a change in fashions or opinions.

Trend: A trend is the general way of movement or direction.

U

Unconventional: If a person is unconventional, that person does things in a different way from other people

V

Venue: A venue is a place where something happens.

Violate: To violate is to not act properly according to a contract, law, or agreement

W

Wall Street: Wall Street is the street in New York City where the American stock exchange is located

World Trade Organization (WTO): The World Trade Organization (WTO) deals with the regulation, negotiation and formalization of trade agreements between participating nations.

Unit 10 - Achieving perfection

Achieving perfection

Task 7 – Speaking.-  With a partner, act out the roles below, based on the dialogue from Task 6. Then switch roles.

Use language such as:

• How’s that benchmark study coming along?
• How can you be sure?
• The quality management standards on our …

B: Hi Pete. What were the results from the benchmarking study?
A: We got great results. In fact, we're better than our competition.
B: That's great news. But how can you be sure?
A: I compared production numbers. We're a smaller company so naturally produce smaller
amounts overall.
B: I see. But why is that better?
A: Because we're way more efficient. We spend about a quarter of our budget on production.
But the bigger competitors spend almost twice that.
B: I see. They produce more overall, but our methods save more money than theirs.
A: Exactly. In fact, the quality management standards on our production line could be applied
elsewhere.
B: How so?
A: I noticed it while checking the internal benchmarks. As efficient as our production line is,
our marketing department needs work.
B: So what are you suggesting?
A: We take the production best practices and apply them to the marketing department.

Task 8 – Writing.- You are a manager and you have completed a benchmark study. Write a memo explaining the study to the business owner (100 – 120 words). Make up names for the owner and the manager. Talk about:

• What the results of the study are
• How can prove the results
• What you found when examing internal benchmarks
• How the Company can improve

Anthea, We have recently completed our benchmarking study and the results are very
encouraging. We are way more efficient than our larger competitors. We can see this because we only spend about 25% of our budget on production compared to almost 50% by our competitors. So even though they produce more overall, our methods save more money than theirs. The report also considered some internal benchmarks. Although our production line is very efficient the marketing department is not so good. The report suggests that we can improve the company further by taking the production best practices and applying them to the marketing department. 
Martin

Unit 9 - Quality standars

Quality standards

Task 7 – Speaking.-  With a partner, act out the roles below, based on the dialogue from Task 6. Then switch roles.

Use language such as:

• Have you had a chance to read …?
• Just try to …
• How long does this certification last?

A: Hello, sir. I’m the new employee of this area.

B: Nice to meet you. I’m John, your manager. Please let me show you your work area.

A: Sure, sir.

B: Well, here it is. All you have to do is to take cara of this machine, we don’t want it to over heat, you know?

A: Ok. How do I know when I have to turn it off?

B: The machine is already programmed, honestly I don’t trust in technology.

A: Very good, sir. Thank you, you won’t be dissapointed.

Task 8 – Writing.- You are a product safety instructor at a manufacturing Company. Write a summary of what new employees must learn before becoming certified. (100 – 120 words). Talk about:

• What you need to study
• How you wil get your certification
• Why you must learn about these things

We take great pride in the quality of our work. All new employees must learn about the

guidelines published by the International Organization for Standardization (ISO) that apply to our field. You must learn about these things to ensure that our company remains In

compliance with all the statutes regulating our industry and to maintain the highest quality

standards. You need to focus on the areas that apply to our industry. Plastics are addressed in section seven. We are all responsible for every product that leaves our factory. Every

employee must complete a course and will get certification when you complete the course.